REFUND, RETURN & EXCHANGE POLICY
You can return any product within 14 days of receiving your order for a full refund if your product is faulty. The customer will cover the cost of return shipping charges. Please click on the Contact Us page and we will be happy to provide you with a return address. Please note that our products ship from different worldwide warehouses depending on stock availability, we have warehouses in the USA, Nepal and China. Therefore please be prepared to pay for the return shipping to any of these locations at your own cost. Once we have received your order and confirmed that the fault is a handicraft issue we will be able to issue a full refund or re-ship your order at no additional cost to you. Sometimes we may just ask you for a photo of the item you received and re-ship your order to you without you having to return the original product.
If your order arrives incorrect you must contact us within 3 days of receiving your order. Tracking numbers expire after a certain time period has passed therefore we ask you to contact us as quickly as possible otherwise we will not be able to help you if it has been over 30 days since your purchase.
Due to the nature of our products we are unable to accept refunds on all wool products for hygiene reasons. Unless of course the product is faulty in which case we can offer a full refund or exchange your product for a new one.
If your order has not yet shipped you may cancel your order and we will issue a full refund. Please note that once your order has shipped we cannot issue a refund or cancel the order while it is in transit. Once you receive your order you may return it to us and we will issue a full refund once we have received your order back to our warehouse and checked the items are still in a new and unused condition.
All refunds will appear on your statement in 5-10 working days on average.